11/12/2023 0 Comments Mb quart onyx ampYou are responsible for shipping your purchased item back to us. Upon receiving and inspecting your returned merchandise, we will ship your replacement item out to you. Warranty Returnsįor items covered under our warranty, please first call us at 30 or email us directly at to receive an RMA number. However, we will cover the shipping costs of shipping the new item out to you. If you would like to exchange your purchased item for an item of a lower value, we will refund you the difference. If you would like to exchange your purchased item for an item of a higher value, you are responsible for paying the difference. Customers must include a copy of their professional certified installer receipt and note stating what is wrong with the unit. ![]() Please note that only items that have not been opened or used will be considered eligible for an exchange. If you would like to exchange a purchased item, you may exchange your item for equal value. We will only refund the value of the returned merchandise minus our shipping cost. Refunds are applied to the payment method used at the time of purchase 5-10 days after we have received your returned merchandise. Used or opened items are not eligible for a refund. Customers are however responsible for return shipping costs and merchandise must be in its original packaging and condition. ![]() We do not charge any restocking fee for merchandise that are returned for a refund.
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